Refund policy
Lnkbliss Squishies Returns & Refunds
Last updated: October 21, 2026
We hope you love your squishies. Please inspect your parcel on arrival. To report an unboxing issue, email lnkblisssquishies@outlook.com with your order number and relevant photos or videos.
1. Change of Mind
Except where required by applicable law, we do not accept returns, refunds or exchanges for a change of mind. This includes ordering the wrong item, colour or style; duplicate purchases; no longer wanting the product; not reading the product description; or simply disliking its texture, firmness or feel. Please check the product details and your selected options before paying.
2. Report Unboxing Issues Within 24 Hours
For damage, faults, incorrect or missing items discovered on arrival, please email lnkblisssquishies@outlook.com within 24 hours of the parcel being marked as delivered, with your order number, clear photos and a continuous unboxing video. Requests received after this window are not accepted under our voluntary unboxing after-sales policy, except where applicable law requires otherwise.
3. Required Unboxing Evidence
Please record a continuous unboxing video showing the sealed parcel, shipping label, packaging and all contents, and keep the packaging. The video is required as supporting evidence for unboxing claims. Your statutory consumer rights remain unaffected.
Once we verify an eligible claim, we will provide an appropriate resolution. Please contact us before returning any item.
4. Damage After Use
Our voluntary unboxing after-sales policy covers eligible issues present on arrival and reported within the 24-hour window. It does not cover normal wear and tear or damage caused by use or misuse after delivery. This does not exclude remedies for faulty goods where required by applicable law.
5. Product Variations and Cold Weather
Minor differences in colour, shape, filling, texture or firmness, small air bubbles and minor cosmetic imperfections that do not affect normal use are generally not considered faults.
Some products may temporarily become firm in cold weather or during transit. Allow them to soften naturally at room temperature. Do not microwave, boil or heat them, or use a direct heat source.
6. What Is Generally Not Covered
Except where required by applicable law, refunds, replacements or store credit are generally not provided for:
- Normal wear and tear.
- Damage caused by excessive squeezing, stretching or aggressive pulling.
- Punctures, cuts, tears or damage from sharp objects.
- Damage caused by heating, microwaving, boiling or freezing.
- Damage caused by pets.
- Improper storage, modifications or failure to follow the product care instructions.
- Minor cosmetic imperfections that do not affect normal use.
7. Lost Parcels
If your parcel appears to be lost, contact us. We will help investigate with the carrier and resolve the matter based on the investigation and applicable requirements.
8. Refund Processing
Approved refunds are returned to the original payment method. Please allow 3–10 business days for your bank or payment provider to process the funds.
9. Your Consumer Rights
This policy does not limit or exclude any consumer rights provided by applicable law. If any part of this policy conflicts with mandatory legal requirements, those requirements prevail.