Refund policy

Inkbliss makes personalized pet blankets to order. Because each blanket is customized with your selected size, style, pet name, and uploaded pet photo, return handling is different from standard non-custom products.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at getholosoul@gmail.com. We can help only before production has started. Once a custom order has entered production, it may no longer be possible to cancel or change it.

Damaged, Defective, or Wrong Items

Please inspect your order when it arrives. If the item is defective, damaged, materially different from your order, or you received the wrong item, contact us within 7 days of delivery at getholosoul@gmail.com. Include your order number and clear photos of the product, packaging, and issue so we can review it.

Custom Product Returns

Non-defective personalized items cannot usually be returned or exchanged because they are made specifically for your order. This includes changes of mind, incorrect photo uploads, wrong pet names entered by the customer, size preference changes, or minor color differences caused by screen display settings.

Approved Returns

Do not send items back without contacting us first. If a return is approved, we will send instructions before you ship the package.

Return address:
460 Gibraltar Dr, Bolingbrook, IL 60440

Refunds

After an approved return or refund claim is reviewed, we will notify you whether the refund is approved. Approved refunds are sent back to the original payment method. Your bank or card provider may take additional time to post the refund.

Questions

For return or refund questions, contact us at getholosoul@gmail.com.