Privacy policy

Last updated: August 25, 2026

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, upload a pet photo, contact us, or use our services.

Information We Collect

  • Contact and order information, such as name, email address, shipping address, billing address, phone number, and order details.
  • Customization information, such as pet names, uploaded pet photos, selected blanket styles, sizes, and notes you provide for your order.
  • Payment information processed by Shopify and payment providers. We do not store full payment card numbers.
  • Device and usage information, such as IP address, browser type, pages viewed, cookies, and similar analytics or advertising identifiers.

How We Use Information

  • To process orders, create personalized products, arrange shipping, handle returns or refunds, and provide customer support.
  • To operate, secure, and improve our website, checkout, product pages, and customer experience.
  • To send order updates, service messages, and marketing communications where permitted by law.
  • To measure advertising performance and show relevant ads through platforms such as Meta, TikTok, Google, Shopify, and similar partners.

How We Share Information

We share information only as needed with service providers that help us operate the store, including Shopify, payment processors, production partners, shipping carriers, customer support tools, analytics providers, and advertising partners. We may also disclose information if required by law or to protect our rights, users, or business.

Pet Photos and Custom Content

Uploaded pet photos and customization details are used to prepare, produce, quality-check, and fulfill your personalized blanket order. We do not claim ownership of your uploaded photos. By submitting content, you confirm that you have the right to use it for your order.

Cookies and Advertising

We use cookies and similar technologies to keep the website working, remember preferences, understand site activity, measure campaigns, and support personalized or retargeted advertising. You can control cookies through your browser settings and any opt-out tools available on our site.

Data Retention and Security

We keep personal information only as long as needed for order fulfillment, customer service, business records, fraud prevention, legal compliance, and legitimate business purposes. We use reasonable safeguards, but no online transmission or storage method is completely secure.

International Transfers

Our business, production, service providers, and technology platforms may process information in different countries, including China and the United States. By using our services, you understand that information may be transferred internationally as needed to provide the service.

Your Rights

Depending on where you live, you may have rights to access, correct, delete, or restrict certain personal information, or to opt out of certain advertising uses. To make a request, contact us at getholosoul@gmail.com.

Children

Our website is not intended for children, and we do not knowingly collect personal information from children under the age required by applicable law.

Contact

For privacy questions or requests, contact us at getholosoul@gmail.com.